TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. For 40 years, our business has been helping companies make their customers happy. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. optimize CX. TTEC empowered a health benefits company to handle more calls, better andfaster. What if we told you that you could deliver personalized customer experiences across every channel at scale? Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Nagha-hire ang TTEC ng Manager, Service Delivery - Visayas sa Cebu Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. We combine leading technology partnerships and the CX expertise to enable your success. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000008248 00000 n
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