Provide market-leading online and mobile card solutions that respond to consumer needs and meet their evolving expectations. as well as customizing our solutions to fit your needs. fiserv service point - Loginka.com Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue, Maintain configurations of all notebook and desktop computer systems according to established BCG requirements, Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required, Troubleshoot video conference and telecommunications systems, Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities, Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG, Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management, Assist with general office projects as necessary, Focuses on excellent customer service and needs of the entire BCG user community, Displays self-starting attitude, resourcefulness and professionalism, Reliable and cooperative team player; displays consideration and respect for others, Displays tact, patience, and the ability to handle stressful situations, Demonstrates competence and character that inspires trust, Communicates effectively with the management groups and technical staff, Able to work independently, exercising sound judgment and initiative, Demonstrates strong ability to identify, analyze and solve problems, Able to respect all BCG information as personal and confidential, Focuses on continuous learning to further IT knowledge and career development, Ability to work independently as well as in a team environment, Ability to follow established procedures/standards, Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity, Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration. Mar 07, 22 (Updated: Jul 30, 22) Fiserv, Clover and First Data are trading names, trademarks, registered trademarks, service marks or registered service marks of Fiserv, Inc. or its affiliates. Login | Fiserv Forgot your password? Offer a seamless debit and credit payments experience at the point-of-sale, online, in-app or for card-on-file transactions. In time, we will sunset older gateways and platforms, moving our clients to this more resilient, robust, and state-of-the-art gateway. hbbd```b``N !XDD2r`v/,:"*? Signing in gives you access to all your communities and resources onFiserv.com. Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development. ServiceNow
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