Please check your Private Messenger Inbox for a message from a Verizon Support agent. Privacy Policy. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. This can happen if you moved recently or if youre using a P.O. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. After restarting your device, you can check your Verizon network coverage. From the top of the page, hover over Support and then click Order Status. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. I ordered a 6 space gray 64gb at about 2:57 EST from Verizon's website. I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. Overall, there are a few different reasons why your Verizon order might be pending. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! I am out of the US so I hope I can still receive a code if they send one. You may be wondering what you need to do to get your order moving again. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. You are using an out of date browser. Press J to jump to the feed. Let me know if you find a solution. Visit the store Head to the store and pick up your order from your selected pickup method below. No more on hold, And I got shipping info right after. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. The same thing is happening to me what should I do. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. 99/mo for 600 GB storage after. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. 1. The person he spoke with said that they couldn't get the order to open up that something was wrong. With select 5G Unlimited plans.
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